Three basic points to improve your results to the telephone

1. Many times the no of the client to want to receive you in a visit, or to buy you a product, is not a no meditado, but it is a no to what has not been able to think since you have him soltado a roll and empachado to data. Why we do not treat to simplify the message?

2. If, as I think that all agree, the decisions take of form more emotional that rational, why do not treat to communicate of form more emotional?

You have known to somebody that transmit enthusiasm to the telephone and that go him badly?
3. If all the world calls saying the same: “the motive of my call “and sentences like that, why do not treat ?, inside the naturalidad, to say something different
 
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Taenia an Argentinian boss that said me:
“ Throw him the think to the hens but no do not throw him the whole sack of swipe “.

 
The locución telephone, usually, is slower that a locución normal, ( unless have to a “ lumbrera “ just across the line that understands it everything quickly, or that note that somebody do not have long in attending us ). Slower, and with sentences shorter, so that our speaker can digest, and assimilate, the message;  what will result basic and fundamental so that it can take a decision.

Partly, when we speak by telephone, resembles when we speak with a main person: we speak taller ( to show security ),  and of form but slow.
There is three mandamientos when you want to result persuasivo to the telephone:
 

  1. Simplicity
     
  2. Simplicity
     
  3. Simplicity
 
2. If , AS I THINK THAT ALL AGREE, THE DECISIONS TAKE OF FORM MORE EMOTIONAL THAT RATIONAL, WHY DO not TREAT TO COMMUNICATE OF FORM BUT EMOCIAL ?.
 
You have known to somebody that transmit enthusiasm to the telephone and that go him badly?.
 
The scientists have discovered that the human brain this more prepared to “interpret“  as it sounds a message, that to  understand: “decode “  a message spoken. Which does not have his logical since “ the part of the brain “ that distinguishes as it sounds a message spends him, thousands of years of advantage, to “ the part of the brain “ that decodes a message spoken. When “ we were cute “ and were in the trees already heard as “ it sounded “ a “ growled “ and issued noises. We spend a lot of more years issuing noises, and hearing noises, that speaking and listening a message spoken. That is to say the language spoken is a characteristic, of the human being, purchased “ relatively recently time “.
 
The question  how sound more natural ?,    how we communicate with more emotion ?: 
 
To Finding us well with us same, for example doing sport, and/or eating well. And/or scheduling the day in positive, and/or having a positive internal dialogue with us same, and/or marking us aims to have but win to go to work, and/or showing gratitude, ( the psychologists have discovered that something so simple like knowing give the graces, can do you feel better that the have done sport ).
 
B Simply proposing it to us: it is easier to change our state of spirit of what looks.
 
“ We do not sing because we are happy, but  we are happy because we sing “ : we cause this change of state of spirit


3. If ALL THE WORLD CALLS SAYING THE SAME: “ THE MOTIVE OF MY CALL “ And SENTENCES LIKE THAT, WHY DO not TREAT ?, INSIDE THE NATURALIDAD, TO  SAY SOMETHING DIFFERENT.

A simple example:

You imagine you that you are the Manager of a company, that receives a lot of calls of telemarketing, Montse your, ( nice and amiable ),secretary spends you a call,  and the commercial says you after presenting :

“ Before saying him at all congratulate him by the enthusiasm and the attention received by Montse, his secretary. The telephone is the image of the company and ensure him that this girl is not normal “ .

Your hang him the telephone to the commercial that has done you this sincere flatter ?

The response is that usually you do not hang him  since the commercial has done two things that have differentiated him of the classical teleoperador:

To. It has looked for something real and true that it was positive to say you it ( the amiable that has been Montse )

B. It has said you something different ( has not said you sentences of the type : the motive of my call 

 
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